Refund policy

KUSTOM KULTURE REFUND POLICY

Because many Kustom Kulture products are custom-made or personalized specifically for you, all sales on custom and personalized items are final. Please carefully review all names, dates, photos, colors, sizes, wording, and other information before submitting your order.

Digital Products: Due to the nature of digital products, ebooks, templates, downloads, vendor lists, and other digital content are non-refundable once purchased or delivered, except where required by law.

Damaged or Incorrect Orders: If your physical order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us as soon as possible after delivery. Include your order number and clear photos of the item and packaging so we can review the issue. If Kustom Kulture made an error, we will work with you to provide an appropriate replacement or other resolution.

Customer Errors: Kustom Kulture is not responsible for errors in information provided by the customer, including misspelled names, incorrect dates, incorrect sizes, low-quality photos, or incorrect wording that was submitted with the order.

Cancellations: Because custom orders may enter the design or production process shortly after purchase, cancellation requests are not guaranteed. Contact us as soon as possible if you need to request a cancellation.

Non-Custom Physical Items: For any eligible non-custom physical products, please contact us before returning an item. Items must be unused and in their original condition. Approved returns may be subject to the customer paying return shipping unless the item was damaged, defective, or incorrect.

Questions about an order or refund request can be submitted through the Contact page on our website.